Make a leap in developing safety culture with a world-leading logistic company
Company
The company is a world-leading expert in global express delivering to more than 200 countries and territories worldwide. This case study focuses on a network hub based in the Netherlands.
Start position
At the time of initial contact in October 2015, the network hub had a high Lost Time Injury Rate (> 5) and there were no signs of improvement. Most of the incidents were severe and could be attributed to a lack of safety awareness and safety behavior. The senior management team was under pressure of performing well in a challenging logistics environment. Their focus was (conscious and unconscious) primarily on result: getting the job done. To ensure the job was done employees in the organization regularly took irresponsible safety risks, conscious as well as unconscious. InTense was asked to do an expert observation of safety behavior on the shop floor and to report their feedback to the organization. The main findings from this observation were:
- Inconsistent use of Safety measures
- Safety rules and instructions are not followed on a regular basis
- No feedback is given on unsafe behavior
- Safety risks and unsafe actions are often ignored
- No ownership for personal safety or the safety of others
Based upon these observations, in cooperation with the organization, InTense developed a short program (7 months in total) that blended with existing initiatives. The program has been rolled out to support the organization to make a leap in developing their safety culture. The program was built in a way that, after the roll out, the organization was able to take even further steps in safety culture development.
Approach
- Behavioral survey and feedback report to and conversations with senior management
- Health and Safety behavioral leadership program
- 1 day program for the senior management team and 2 days program for middle management, team leaders and planners
- Follow up days, with professional coaches and additional training
- Coaching and guiding (senior) management, team leaders and planners
- Program was blended with companies roll out of Life Saving Rules and the corporate Safety Vision
Results measured at the shop floor level
- Practical and visible safety behavior improvements, by taking personal responsibility
- Reduction of unsafe workplace conditions (frequent safety walks)
- Focused, data driven incident reduction based on the 12 Life Saving Rules
- Top down – bottom up learning, feedback and daily activities
Results measured in statistics
- 45% reduction of Lost Time Injury Rate in 7 months
- From 4,9 down to 2,3 at the end of the InTense part of the program and still descending
Reactions of (senior) management
- This program made me see my colleagues in a different way
- Today I decided to take immediate action to ensure correct forklift heights
- Safety is how I do my daily management now and I found out that it has an impact on everything